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Help FAQ - Buy-Side Technology

What content is available online?
Can I subscribe to Buy-Side Technology right now?
How do I get my username and password?
When do I need to log in?
Why can't I log in?
How do I log out?
What is your privacy policy?
Who should I contact for help?

What content is available online?
Buy-Side Technology subscribers are provided with free online access to the full content of every issue. Non-subscribers can only view a limited number of selected articles.

Can I subscribe to Buy-Side Technology right now?
If you are not already a subscriber to Buy-Side Technology and would like to subscribe click here. Once your payment has been processed you will be provided with a username and password for online access.

How do I get my username and password?
If you have forgotten your username or password, use the password reminder to receive your login details by email.

When do I need to log in?
You need to log in to view any full-text articles. We advise you to log in as soon as you arrive at the home page in future, by clicking on the link at the top of the page. This will make navigation around the site swift and easy. Alternatively, when you click on a subscriber-only link, you will be asked to log in.

Why can't I log in?
There are several common causes that may prevent a user from getting access to our sites please check the following areas of your own machine and possibly your network environment:


  • Multiple users:
    Make sure that your login details are not in use on another machine - if you have logged in on another machine and left the browser open, you will not be able to log in again. Close any open browsers and start the log in process again. Your unique login details are intended for your personal use only.
  • Cookies:
    Please check your own browser settings - our sites recognise subscribers and allow access by issuing a temporary (session) cookie when you enter your username and password. You need to have your machine settings set to accept such cookies. To check this open your browser, click on 'Tools' and select 'Internet Options'. Select the 'Security' tab, click on the icon 'Internet' and then click on 'Custom level'. In this list check that all options relating to cookies are enabled.
  • Other browser settings:
    Several of the recent browser releases have settings relating to "trusted sites". The adjustments for these is also in the security section of your browser "Internet options". Click on the icon saying 'Trusted sites' and then click on the button 'Sites'. Then add the web address 'http://db.riskwaters.com' to your trusted sites.
  • Networks:
    If you are still having problems logging in then this may be something to do with your network's security settings (firewalls etc.). You may need to talk to your IT department and get them to add 'http://db.riskwaters.com' to the trusted sites for your network.
    If you are still having problems, please contact customerservices@incisivemedia.com.

How do I log out?
All you need to do to log out is to click the log out link in the page header - this will automatically log you out. When you open a new browser window you will need to log in again. If you wish to stay logged in tick the” remember me” box

What is your privacy policy?
For information about our privacy policy

Who should I contact for help?
• For login problems or general enquiries, please email our Customer Services team
• For questions about your subscription to Buy-Side Technology, please call our subscriptions department on +44 (0)20 7484 9777 or email subs@incisivemedia.com